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Customer Support Portal

Getting Started

36

Help! SilverFast simply closed, what can I do?
I am trying to purchase after using the demo version of SilverFast 9. How can I proceed to the shopping cart?
Get your SilverFast 9 license from an activation key
Windows cannot connect to Internet
How can I set a different language?
Resolving Problems with Remote Drive Installations
How do I quickly get a natural looking image?
How Does Saving Work in SilverFast?
My Windows PC cannot connect to server
I purchased SilverFast but my SilverFast 9 screen only shows a demo version.
How can I scan several images at the same time?
Which Preset and Scan Resolution do I need?
Enabling Microtek ScanMaker i900 Drivers on Windows 10 and 11: A Step-by-Step Guide
To begin using the components of your SilverFast Archive Suite, follow these steps.
I didn’t get my SilverFast 9 license
My Plustek OpticFilm Scanner isn’t found by SilverFast running on Windows
How to Connect a USB Scanner to a USB-C Mac
SilverFast 9 says “No Internet Connection” but I am online
Mac OS 10.15 or higher with an Epson Perfection V series scanners
Activating SilverFast 9
Unlocking Sharper Scans with SilverFast’s Focus Control
Advanced Color Calibration in SilverFast
Can SilverFast 9 SE and SE Plus Save Scans as 48-bit Color TIFF Files?
How to Properly Place Photographic Film or Negatives on Your Scanner
Error 107 – why it might happen and how to get rid of it
The USM Unsharp Masking Filter in SilverFast 9: A Comprehensive Guide
My Pacific Image Eletronics (PIE), Reflecta, or Microtek Scanner is not found by SilverFast on Windows, although the driver is indicated to be properly installed in the device manager
Understanding the Rosetta 2 Prompt When Installing SilverFast 9 on Apple Silicon Macs
How to connect a Nikon Firewire scanner like the LS-4000, LS-8000, or LS-9000 to a Modern Apple Mac
How to force installation of older driver packages on your Mac
No support for Firewire in macOS 26 Tahoe (affects users with e.g. Nikon LS-4000, LS-8000, LS-9000)
Does SilverFast HDR and HDR Studio read my DSLR camera RAW files?
How to update a SilverFast 9 installation
macOS: SilverFast crashes when clicking “Start” with an Epson Perfection V600 Photo attached
SilverFast Installation corrupted – Missing files
macOS 10.13 (High Sierra): Plustek OpticFilm series scanner not found after SilverFast Update

General

6

Scanner not found by SilverFast even though the latest scanner driver is already installed (Windows only)
How do I deactivate SilverFast 9? I’m logged in on too many computers.
Are there free upgrades to SilverFast 9?
How can I change my SilverFast 9 Email Address?
Transparency mode not available with Epson Scanner
macOS Warning Message: Support Ending for Intel-based Apps

Help on a Feature

5

Printer Calibration Feature includes the IT8 calibration for your scanner
Where can I find the HDRi function?
Can I add own SAC Presets?
What does AACO do and how do I use it?
How to Use Focus Control in SilverFast 9 for Sharper Scans

Advanced topics

12

Color Management Setup: Resolving Color Discrepancies in Scanned Photos
Color Cast appears on final scan when scanning negatives
Scanning Negatives: Negatives not transformed but remain positive
Resolving Black Scans: Troubleshooting Transparency and Negative Scanning Issues with Epson V800 and V750 Scanners
Resolving Missing MSVC DLL Errors
SilverFast crashes when launching a preview
Preview issues with Plustek OF 8100 and 8200i on macOS since 9.1.6 update
I got an old Kodak IT8 target I want to use for calibration. Where can I download the reference file?
How can I use my calibration targets from X-Rite which came with my scanner with SilverFast Ai Studio’s IT8 calibration feature?
Creating Custom Negative Film Profiles in SilverFast: A Visual Guide
Nikon CoolScan MA-20 / MA-21: Fixing Cropped or Cut-Off Slide Previews
How do I crop images for unevenly aligned originals or slight tilts?

FAQ SilverFast 8 (legacy)

10

My computer does not open the installation file on my DVD
Why is my SilverFast 8 (legacy) serial number flagged as invalid?
Banding in my scan with SilverFast 8
Reset SilverFast 8
I just updated and my SilverFast does not start anymore.
SilverFast 8 preview not working in macOS 13 Ventura, scans are just fine.
Lost serial number for SilverFast 8
Your SilverFast 8 serial number has already been registered
Activate SilverFast 8 without CD/DVD or CD/DVD drive
Lost my info on registered SilverFast software serial number for versions 8 or earlier

Troubleshooting

4

Epson WorkForce DS-50000, 60000 & 70000 series scanners deliver scrambled Preview images and possibly crash
macOS Warning Message: Support Ending for Intel-based Apps
SilverFast Installation corrupted – Missing files
macOS 10.13 (High Sierra): Plustek OpticFilm series scanner not found after SilverFast Update

FAQ

31

The two buttons underneath the licence – “Download” & “Upgrade”
How can I reset SilverFast to factory defaults?
SilverFast crashes – what can I do?
I cannot find my scanner model in the webshop – what now?
How to do a clean reinstall of SilverFast 9?
How to Download the Latest Update for Your SilverFast Software
Can I generally change my scanner in SilverFast 9?
Do I need to calibrate my scanner separately for reflective and transparency scanning?
My scan preview brightness is correct but the final scan saved image is very dark. What is causing this?
How to restart SilverFast fresh with a clean prescan
Can I Use or Test the IT8 Calibration Feature in a SilverFast Demo Version?
Can I also buy the IT8 calibration for the SE version?
Rendering Intents
My free upgrade to SilverFast 9 has been reverted (read first)
Resolving Installation Issues with SilverFast 8: Step-by-Step Guide
I am planning to upgrade to macOS Sonoma. Will SilverFast 9 be compatible?
System requirements for SilverFast
Where is my SilverFast 9 Serial?
My images scanned with Multi-Exposure differ from the preview
My IT8 target is inclined in the slide frame
SilverFast can not find my Nikon Scanner on my Windows machine.
Scanner not available
How do I install SilverFast 9 on a new computer?
Why do my 35mm film scans come out pixelated?
macOS 13 Ventura compatibility
Which ePUB reader for the official SilverFast E-Book?
Which ePUB reader is good for the official SilverFast E-Book?
What to do if there is a problem with SilverFast
Getting “unknown error” with Plustek OpticFilm scanners (Windows only)
macOS Warning Message: Support Ending for Intel-based Apps
SilverFast Installation corrupted – Missing files

SRDx Photoshop Plug-in

11

Can I use the “SRDx for Photoshop plug-in” software with Adobe Lightroom?
Can I use the “SRDx for Photoshop plug-in” software with Affinity Photo?
I get a warning “Your offline time has expired”. What now?
It seems that I have my “Activation limit exceeded”. Please help!
Where can I download the current version of the SRDx for Photoshop plug-in software?
Where can I download the latest graphics cards drivers to support OpenCL?
The tabs to see different views (Original/Mark Defects/Optimized) are missing.
Installed current version of SRDx on my macOS 10.15 or older computer. Now getting error message when starting.
SRDx seems to “Cannot connect to the internet”. But I have been able to use it just a couple days/weeks/months ago on same computer. I am using Windows.
Where do I find a tutorial movie that helps me to get started with using the SRDx plug-in?
How to create masks in the Windows version of the SRDx tool?

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Troubleshooting

Docs Category: Troubleshooting

Epson WorkForce DS-50000, 60000 & 70000 series scanners deliver scrambled Preview images and possibly crash
macOS 10.13 (High Sierra): Plustek OpticFilm series scanner not found after SilverFast Update
macOS Warning Message: Support Ending for Intel-based Apps
SilverFast Installation corrupted – Missing files

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