{"id":9,"date":"2026-04-01T12:10:58","date_gmt":"2026-04-01T12:10:58","guid":{"rendered":"https:\/\/runway.silverfast.com\/support-portal\/"},"modified":"2026-05-12T12:38:42","modified_gmt":"2026-05-12T12:38:42","slug":"portail-dassistance","status":"publish","type":"page","link":"https:\/\/runway.silverfast.com\/fr\/support-portal\/","title":{"rendered":"Portail d'assistance"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-520dfcf e-con-full e-flex e-con e-parent\" data-id=\"520dfcf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d087ba1 elementor-widget elementor-widget-heading\" data-id=\"d087ba1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Portail d'assistance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b1cb3e e-con-full e-flex e-con e-parent\" data-id=\"1b1cb3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-867c820 elementor-headline--style-rotate elementor-widget elementor-widget-animated-headline\" data-id=\"867c820\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;rotate&quot;,&quot;animation_type&quot;:&quot;slide-down&quot;,&quot;rotating_text&quot;:&quot;report an issue.\\nmanage my Support cases.&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;rotate_iteration_delay&quot;:2500}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t\t\t\t<span class=\"elementor-headline elementor-headline-animation-type-slide-down\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Je dois<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">\n\t\t\t\tsignaler un probl\u00e8me.\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\tg\u00e9rer mes dossiers de soutien.\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7728b77 e-con-full e-flex e-con e-parent\" data-id=\"7728b77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a561897 elementor-widget elementor-widget-html\" data-id=\"a561897\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"msf-login-hint\">\n  <div class=\"msf-login-hint__icon\">\ud83d\udd10<\/div>\n  <div>\n    <strong>Connectez-vous avec votre compte MySilverFast:<\/strong>\n    <div>Utilisez la m\u00eame adresse e-mail et le m\u00eame mot de passe que ceux que vous utilisez sur my.silverfast.com.<\/div>\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3241e708 e-con-full e-flex e-con e-parent\" data-id=\"3241e708\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c96358c elementor-widget elementor-widget-shortcode\" data-id=\"c96358c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><p><div class=\"fst_login_form_auth_wrapper\"><div id=\"fst_login_form\" class=\"fst_login_wrapper\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/runway.silverfast.com\/wp-login.php\" method=\"post\"><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Courriel MySilverFast<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Mot de passe MySilverFast<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" checked=\"checked\" \/> Se souvenir de moi<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Connecteur Se\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/runway.silverfast.com\/fr\/support-portal\" \/>\n\t\t\t<\/p>        <div style=\"display: none;\" id=\"fls_magic_login\">\n            <div class=\"fls_magic_initial\">\n                <div class=\"fls_or_wrap\">\n                    <div class=\"fls_magic-or\">\n                        <span>Ou<\/span>\n                    <\/div>\n                <\/div>\n\n                <div class=\"fls_magic_login_btn\">\n                    <button class=\"fls_magic_show_btn magic_btn_secondary button button-primary button-large\">\n                        Connexion via l'URL magique                    <\/button>\n                <\/div>\n            <\/div>\n            <div style=\"display: none\" class=\"fls_magic_login_form\">\n                <p class=\"fls_magic_text\">\n                    Saisissez l'adresse e-mail ou le nom d'utilisateur associ\u00e9 \u00e0 votre compte MySilverFast, et nous vous enverrons un lien magique dans votre bo\u00eete de r\u00e9ception.                <\/p>\n                <label for=\"fls_magic_logon\">\n                    Votre courriel\/nom d'utilisateur                <\/label>\n                <input placeholder=\"Votre courriel\/nom d&#039;utilisateur\" id=\"fls_magic_logon\"\n                       class=\"fls_magic_input\" type=\"text\" name=\"fls_magic_logon_email\"\/>\n                <input id=\"fls_magic_logon_nonce\" type=\"hidden\" name=\"fls_magic_logon_nonce\"\n                       value=\"7bdaf76d3f\"\/>\n                <div class=\"fls_magic_submit_wrapper\">\n                    <button class=\"button button-primary button-large\" id=\"fls_magic_submit\">\n                        Continuer                    <\/button>\n                <\/div>\n\n                <div class=\"magic_back_regular\">\n                    <div class=\"fls_or_wrap\">\n                        <div class=\"fls_magic-or\">\n                            <span>Ou<\/span>\n                        <\/div>\n                    <\/div>\n                    <div class=\"fls_magic_login_back\">\n                        <button class=\"fls_magic_show_regular magic_btn_secondary\">\n                            Utiliser le formulaire de connexion habituel                        <\/button>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/form><\/div><\/div><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f075548 e-con-full e-flex e-con e-parent\" data-id=\"f075548\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8cd3ec0 e-flex e-con-boxed e-con e-parent\" data-id=\"8cd3ec0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d138306 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d138306\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/my.silverfast.com\/?action=reg\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-user\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.6 304c-28.7 0-42.5 16-89.6 16-47.1 0-60.8-16-89.6-16C60.2 304 0 364.2 0 438.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-25.6c0-74.2-60.2-134.4-134.4-134.4zM400 464H48v-25.6c0-47.6 38.8-86.4 86.4-86.4 14.6 0 38.3 16 89.6 16 51.7 0 74.9-16 89.6-16 47.6 0 86.4 38.8 86.4 86.4V464zM224 288c79.5 0 144-64.5 144-144S303.5 0 224 0 80 64.5 80 144s64.5 144 144 144zm0-240c52.9 0 96 43.1 96 96s-43.1 96-96 96-96-43.1-96-96 43.1-96 96-96z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Vous n'avez pas encore de compte MySilverFast ? Veuillez en cr\u00e9er un ici.<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Portail d'assistance client J'ai besoin de signaler un probl\u00e8me. g\u00e9rer mes cas d'assistance. \ud83d\udd10 Connectez-vous avec votre compte MySilverFast Utilisez la m\u00eame adresse e-mail et le m\u00eame mot de passe que vous utilisez sur my.silverfast.com. Vous n'avez pas encore de compte MySilverFast ? Veuillez en cr\u00e9er un ici.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"close","ping_status":"close","template":"","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":111,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":848,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/pages\/9\/revisions\/848"}],"wp:attachment":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}