{"id":590,"date":"2026-04-17T07:27:15","date_gmt":"2026-04-17T07:27:15","guid":{"rendered":"https:\/\/runway.silverfast.com\/hc\/faq\/getting-unknown-error-with-plustek-opticfilm-scanners-windows-only\/"},"modified":"2026-06-09T05:52:26","modified_gmt":"2026-06-09T05:52:26","password":"","slug":"erreur-inconnue-avec-les-scanners-plustek-opticfilm-windows-only","status":"publish","type":"docs","link":"https:\/\/runway.silverfast.com\/fr\/hc\/faq\/getting-unknown-error-with-plustek-opticfilm-scanners-windows-only\/","title":{"rendered":"Obtention d'une \u201cerreur inconnue\u201d avec les scanners Plustek OpticFilm (Windows uniquement)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Si vous recevez le message \u201c<strong>erreur inconnue<\/strong>\u201d affich\u00e9 dans l'\u00e9tat d'avancement de SilverFast, nous sugg\u00e9rons de <strong>d\u00e9sactiver <\/strong>le \u201c<strong>QuickScan<\/strong>\u201dqui fonctionne en arri\u00e8re-plan.&nbsp;<br>Cela peut se faire en utilisant le raccourci clavier <strong>WIN+X<\/strong>, s\u00e9lectionner \u201c<strong>Gestionnaire de t\u00e2ches<\/strong>\u201c.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cliquez sur l'ic\u00f4ne du gestionnaire de t\u00e2ches pour le <strong>onglet <\/strong>pour afficher les applications \u00e0 ex\u00e9cuter sous Windows <strong>d\u00e9marrage<\/strong>, rep\u00e9rez \u201cQuickScan\u201d dans la liste, <strong>cliquer avec le bouton droit de la souris et <\/strong><strong>d\u00e9sactivez.&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez \u00e9galement utiliser <strong>WIN+S<\/strong>, Cherchez \u201cD\u00e9marrage\u201d, ouvrez cette option de param\u00e9trage, et <strong>changer <\/strong>les <strong>mode <\/strong>pour QuickScan \u00e0 \u201c<strong>Arr\u00eat<\/strong>\u201c.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Microsoft fournit plus d'informations sur la mani\u00e8re de configurer les applications de d\u00e9marrage :&nbsp;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/configure-startup-applications-in-windows-115a420a-0bff-4a6f-90e0-1934c844e473\">https:\/\/support.microsoft.com\/en-us\/windows\/configure-startup-applications-in-windows-115a420a-0bff-4a6f-90e0-1934c844e473<\/a><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ab35c24de246&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ab35c24de246\" class=\"wp-block-image size-large wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"692\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-1024x692.jpg\" alt=\"\" class=\"wp-image-972\" srcset=\"https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-1024x692.jpg 1024w, https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-300x203.jpg 300w, https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-768x519.jpg 768w, https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-1536x1037.jpg 1536w, https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-2048x1383.jpg 2048w, https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-18x12.jpg 18w, https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-360x243.jpg 360w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Pour terminer la configuration,&nbsp;<strong>red\u00e9marrage <\/strong>votre ordinateur.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce probl\u00e8me ne se produit que sur les syst\u00e8mes d'exploitation Microsoft Windows et, par cons\u00e9quent, la solution ne s'applique qu'\u00e0 ces syst\u00e8mes.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On suppose que cela est d\u00fb \u00e0 une interf\u00e9rence entre les pilotes.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>If you are experiencing getting a message &#8220;unknown error&#8221; shown in the SilverFast progress status, we suggest to disable the &#8220;QuickScan&#8221; software running in the background.&nbsp;This is either done by using the keyboard shortcut WIN+X, select &#8220;Task Manager&#8220;. Click the task manager&#8217;s icon for the tab to display the apps to run on Windows startup, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[26],"doc_tag":[],"class_list":["post-590","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-09","word_count":158,"total_views":"318","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"l'administration","author_nicename":"webteam_jwrszpig","author_url":"https:\/\/runway.silverfast.com\/fr\/author\/webteam_jwrszpig\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/runway.silverfast.com\/fr\/hc-category\/faq\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs\/590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/comments?post=590"}],"version-history":[{"count":2,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs\/590\/revisions"}],"predecessor-version":[{"id":974,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs\/590\/revisions\/974"}],"wp:attachment":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/media?parent=590"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/doc_category?post=590"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}