{"id":590,"date":"2026-04-17T07:27:15","date_gmt":"2026-04-17T07:27:15","guid":{"rendered":"https:\/\/runway.silverfast.com\/hc\/faq\/getting-unknown-error-with-plustek-opticfilm-scanners-windows-only\/"},"modified":"2026-04-17T07:27:15","modified_gmt":"2026-04-17T07:27:15","password":"","slug":"erreur-inconnue-avec-les-scanners-plustek-opticfilm-windows-only","status":"publish","type":"docs","link":"https:\/\/runway.silverfast.com\/fr\/hc\/faq\/getting-unknown-error-with-plustek-opticfilm-scanners-windows-only\/","title":{"rendered":"Obtention d'une \u201cerreur inconnue\u201d avec les scanners Plustek OpticFilm (Windows uniquement)"},"content":{"rendered":"<div>Si vous recevez le message \u201c<b>erreur inconnue<\/b>\u201d affich\u00e9 dans l'\u00e9tat d'avancement de SilverFast, nous sugg\u00e9rons de <b>d\u00e9sactiver <\/b>le \u201c<b>QuickScan<\/b>\u201dqui fonctionne en arri\u00e8re-plan.&nbsp;<br \/>Cela peut se faire en utilisant le raccourci clavier <b>WIN+X<\/b>, s\u00e9lectionner \u201c<b>Gestionnaire de t\u00e2ches<\/b>\u201c. <\/div>\n<div>Cliquez sur l'ic\u00f4ne du gestionnaire de t\u00e2ches pour le <b>onglet <\/b>pour afficher les applications \u00e0 ex\u00e9cuter sous Windows <b>d\u00e9marrage<\/b>, rep\u00e9rez \u201cQuickScan\u201d dans la liste, <b>cliquer avec le bouton droit de la souris et <\/b><b>d\u00e9sactivez.&nbsp;<br \/><\/b><\/div>\n<div><\/div>\n<div style=\"text-align: left\" class=\"align-left\">Vous pouvez \u00e9galement utiliser <b>WIN+S<\/b>, Cherchez \u201cD\u00e9marrage\u201d, ouvrez cette option de param\u00e9trage, et <b>changer <\/b>les <b>mode <\/b>pour QuickScan \u00e0 \u201c<b>Arr\u00eat<\/b>\u201c.&nbsp;<\/div>\n<div style=\"text-align: left\" class=\"align-left\"><b><br \/><\/b><\/div>\n<div><i>Microsoft fournit plus d'informations sur la mani\u00e8re de configurer les applications de d\u00e9marrage :&nbsp;<\/i><i><br \/><\/i><\/div>\n<div><a target=\"_blank\" href=\"https:\/\/support.microsoft.com\/en-us\/windows\/configure-startup-applications-in-windows-115a420a-0bff-4a6f-90e0-1934c844e473\" rel=\"noopener noreferrer\"><i>https:\/\/support.microsoft.com\/en-us\/windows\/configure-startup-applications-in-windows-115a420a-0bff-4a6f-90e0-1934c844e473<\/i><\/a><\/div>\n<div><b><img decoding=\"async\" src=\"https:\/\/helpcenter.silverfast.com\/galleryDocuments\/edbsnb9aac1492dc7f18ea6c3af989c6f6f98118ea3324be4b2c0ef83b6905047dfd1d995590bd842eed473086408519164de51a80cb61ef7a3999a29ecd9340dda17?inline=true\" style=\"max-width: 100%; box-sizing: border-box; padding: 0px; width: 668px; height: auto\" data-zdeskdocid=\"img_6154645320634552\" class=\"docsimage\" data-zdeskdocselectedclass=\"best\"><br \/><\/b><\/div>\n<div>Pour terminer la configuration,&nbsp;<b>red\u00e9marrage <\/b>votre ordinateur.&nbsp;<\/div>\n<div><\/div>\n<div>Ce probl\u00e8me ne se produit que sur les syst\u00e8mes d'exploitation Microsoft Windows et, par cons\u00e9quent, la solution ne s'applique qu'\u00e0 ces syst\u00e8mes.&nbsp;<\/div>\n<div>La cause est suppos\u00e9e \u00eatre une interf\u00e9rence du conducteur.&nbsp;<\/div>","protected":false},"excerpt":{"rendered":"<p>If you are experiencing getting a message &#8220;unknown error&#8221; shown in the SilverFast progress status, we suggest to disable the &#8220;QuickScan&#8221; software running in the background.&nbsp;This is either done by using the keyboard shortcut WIN+X, select &#8220;Task Manager&#8220;. Click the task manager&#8217;s icon for the tab to display the apps to run on Windows startup, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[26],"doc_tag":[],"class_list":["post-590","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-06","word_count":158,"total_views":"109","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"l'administration","author_nicename":"webteam_jwrszpig","author_url":"https:\/\/runway.silverfast.com\/fr\/author\/webteam_jwrszpig\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/runway.silverfast.com\/fr\/hc-category\/faq\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs\/590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/comments?post=590"}],"version-history":[{"count":0,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs\/590\/revisions"}],"wp:attachment":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/media?parent=590"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/doc_category?post=590"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}