{"id":582,"date":"2026-04-17T07:27:15","date_gmt":"2026-04-17T07:27:15","guid":{"rendered":"https:\/\/runway.silverfast.com\/hc\/general\/srdx-seems-to-cannot-connect-to-the-internet-but-i-have-been-able-to-use-it-just-a-couple-daysweeksmonths-ago-on-same-computer-i-am-using-windows\/"},"modified":"2026-04-17T07:57:37","modified_gmt":"2026-04-17T07:57:37","password":"","slug":"srdx-semble-ne-pas-pouvoir-se-connecter-a-linternet-mais-jai-pu-lutiliser-il-y-a-quelques-jours-semaines-et-mois-sur-le-meme-ordinateur-que-celui-que-jutilise","status":"publish","type":"docs","link":"https:\/\/runway.silverfast.com\/fr\/hc\/srdx-photoshop-plug-in\/srdx-seems-to-cannot-connect-to-the-internet-but-i-have-been-able-to-use-it-just-a-couple-daysweeksmonths-ago-on-same-computer-i-am-using-windows\/","title":{"rendered":"SRDx semble \u201cne pas pouvoir se connecter \u00e0 l'internet\u201d. Pourtant, j'ai pu l'utiliser il y a quelques jours\/semaines\/mois sur le m\u00eame ordinateur. J'utilise Windows."},"content":{"rendered":"<div>Si ce message appara\u00eet, et surtout s'il ne s'agit pas d'une nouvelle installation, et si vous vous assurez qu'une connexion Internet est disponible et que SRDx \/ Photoshop peut communiquer \u00e0 travers le pare-feu, alors la raison de ce message d'erreur est diff\u00e9rente de ce qu'il indique.&nbsp;<\/div>\n<div><\/div>\n<div>En fait, il communique tr\u00e8s bien, mais transmet des donn\u00e9es bizarres \u00e0 nos serveurs de licences, qui \u00e0 leur tour ne r\u00e9pondent pas.&nbsp;<\/div>\n<div>D'o\u00f9 le message.&nbsp;<\/div>\n<div>Il s'agit souvent d'un probl\u00e8me qui ne se produit que sous Microsoft Windows.&nbsp;<\/div>\n<div><\/div>\n<div><\/div>\n<div>Comment r\u00e9soudre ce probl\u00e8me ?&nbsp;<\/div>\n<div>Vous d\u00e9marrez l'explorateur de fichiers de Windows (par exemple en appuyant sur le raccourci clavier WIN+X).&nbsp;<\/div>\n<div>Assurez-vous ensuite que les options \u201cView\u201d permettent d'afficher les \u00e9l\u00e9ments cach\u00e9s.&nbsp;<\/div>\n<div>Cela peut fonctionner diff\u00e9remment selon les versions de Microsoft Windows. Une vue d'ensemble est propos\u00e9e ici :&nbsp;<a href=\"https:\/\/www.maketecheasier.com\/display-hidden-files-and-folders-in-windows\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.maketecheasier.com\/display-hidden-files-and-folders-in-windows\/<br \/><\/a><\/div>\n<div><\/div>\n<div>Allez maintenant dans C:ProgramData et supprimez le fichier .X16REF.&nbsp;<\/div>\n<div>De m\u00eame, si vous voyez un dossier \u201cSRDx Plugin\u201d dans C:ProgramDataLaserSoft Imaging, supprimez \u00e9galement ce dossier SRDx.&nbsp;<\/div>\n<div><\/div>\n<div>Ex\u00e9cutez ensuite la version actuelle de l'application <i>SRDx for Photoshop Plug-in installer&nbsp;<\/i>encore une fois.&nbsp;<\/div>\n<div>T\u00e9l\u00e9chargement disponible \u00e0 partir de :&nbsp;<a href=\"https:\/\/www.silverfast.com\/dl-srdx-win\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.silverfast.com\/dl-srdx-win\/<br \/><\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Well, if this message comes up, and especially if this is not a new installation, and you area sure an internet connection is given and SRDx \/ Photoshop can talk through the firewall, then the reason behind this error message is different than what it reads.&nbsp; You see, actually it does communicate quite fine, but [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[28],"doc_tag":[],"class_list":["post-582","docs","type-docs","status-publish","hentry","doc_category-srdx-photoshop-plug-in"],"year_month":"2026-06","word_count":192,"total_views":"99","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"l'administration","author_nicename":"webteam_jwrszpig","author_url":"https:\/\/runway.silverfast.com\/fr\/author\/webteam_jwrszpig\/"},"doc_category_info":[{"term_name":"SRDx Photoshop Plug-in","term_url":"https:\/\/runway.silverfast.com\/fr\/hc-category\/srdx-photoshop-plug-in\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs\/582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/comments?post=582"}],"version-history":[{"count":1,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs\/582\/revisions"}],"predecessor-version":[{"id":609,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs\/582\/revisions\/609"}],"wp:attachment":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/media?parent=582"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/doc_category?post=582"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}