{"id":496,"date":"2026-04-17T07:27:14","date_gmt":"2026-04-17T07:27:14","guid":{"rendered":"https:\/\/runway.silverfast.com\/hc\/faq\/i-cannot-find-my-scanner-model-in-the-webshop-what-now\/"},"modified":"2026-04-17T07:27:14","modified_gmt":"2026-04-17T07:27:14","password":"","slug":"je-ne-trouve-pas-le-modele-de-mon-scanner-dans-la-boutique-en-ligne","status":"publish","type":"docs","link":"https:\/\/runway.silverfast.com\/fr\/hc\/faq\/i-cannot-find-my-scanner-model-in-the-webshop-what-now\/","title":{"rendered":"Je ne trouve pas le mod\u00e8le de mon scanner dans la boutique en ligne - que faire ?"},"content":{"rendered":"<p>Lorsque vous vous rendez sur le site de notre boutique en ligne et que vous recherchez le fabricant, puis le mod\u00e8le de votre scanner, mais que vous ne le trouvez pas, les raisons suivantes peuvent en \u00eatre la cause :<\/p>\n<ul>\n<li>Nous ne soutenons pas ce mod\u00e8le particulier<\/li>\n<li>Ce mod\u00e8le de scanner est actuellement en cours de test (surtout s'il s'agit de l'un des plus r\u00e9cents sur le march\u00e9).<\/li>\n<\/ul>\n<p>Nous ne pouvons pas donner d'autres informations ni garantir quand et si un appareil particulier sera pris en charge par nous.<\/p>\n<p>Nous vous recommandons de visiter notre site web r\u00e9guli\u00e8rement pour voir si nous pouvons soudainement prendre en charge votre scanner.<\/p>\n<p>Vous pouvez \u00e9galement envisager de vous inscrire \u00e0 notre bulletin d'information officiel, dans lequel nous annoncerons les nouveaux scanners pris en charge par courrier \u00e9lectronique -&gt;. <a href=\"https:\/\/www.silverfast.com\/mailing_list\/en.html?mode=subscribe\" target=\"_blank\" rel=\"noopener noreferrer\">S'abonner<\/a><\/p>\n<p>Nous nous excusons pour les d\u00e9sagr\u00e9ments occasionn\u00e9s.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>When you visit our shop website and look for the manufacturer and after that for the right model of your scanner, but you cannot find it, it could have the following reasons as mentioned below: We do not support this particular &nbsp;model This particular scanner model is currently in testing (especially if a scanner is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[26],"doc_tag":[],"class_list":["post-496","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-06","word_count":132,"total_views":"114","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"l'administration","author_nicename":"webteam_jwrszpig","author_url":"https:\/\/runway.silverfast.com\/fr\/author\/webteam_jwrszpig\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/runway.silverfast.com\/fr\/hc-category\/faq\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs\/496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/comments?post=496"}],"version-history":[{"count":0,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs\/496\/revisions"}],"wp:attachment":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/media?parent=496"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/doc_category?post=496"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}