{"id":489,"date":"2026-04-17T07:27:14","date_gmt":"2026-04-17T07:27:14","guid":{"rendered":"https:\/\/runway.silverfast.com\/hc\/getting-started\/help-silverfast-simply-closed-what-can-i-do\/"},"modified":"2026-04-17T07:27:14","modified_gmt":"2026-04-17T07:27:14","password":"","slug":"aide-silverfast-a-simplement-ferme-que-puis-je-faire","status":"publish","type":"docs","link":"https:\/\/runway.silverfast.com\/fr\/hc\/getting-started\/help-silverfast-simply-closed-what-can-i-do\/","title":{"rendered":"Aide ! SilverFast a simplement ferm\u00e9, que puis-je faire ?"},"content":{"rendered":"<div>\n<p style=\"box-sizing: border-box; color: rgb(47, 57, 65)\"><span style=\"box-sizing: border-box; font-weight: bolder\">Question :<\/span><\/p>\n<p style=\"box-sizing: border-box; color: rgb(47, 57, 65)\">J'ai utilis\u00e9 SilverFast avec succ\u00e8s pendant des ann\u00e9es jusqu'\u00e0 tout r\u00e9cemment. J'ai ouvert SilverFast comme d'habitude et il s'est simplement ferm\u00e9 ?<\/p>\n<p style=\"box-sizing: border-box; color: rgb(47, 57, 65)\">&nbsp;<\/p>\n<p style=\"box-sizing: border-box; color: rgb(47, 57, 65)\"><span style=\"box-sizing: border-box; font-weight: bolder\">R\u00e9ponse :<\/span><\/p>\n<p style=\"box-sizing: border-box; color: rgb(47, 57, 65)\">Nous comprenons votre frustration lorsque cela se produit et nous sommes l\u00e0 pour vous aider \u00e0 r\u00e9soudre ce probl\u00e8me le plus rapidement possible.<\/p>\n<p style=\"box-sizing: border-box; color: rgb(47, 57, 65)\">Avant de soumettre une demande d'assistance, nous aimerions vous sugg\u00e9rer quelques conseils de d\u00e9pannage faciles \u00e0 mettre en \u0153uvre par vous-m\u00eame. Ces conseils peuvent d\u00e9j\u00e0 r\u00e9soudre le probl\u00e8me et vous faire gagner du temps dans l'attente d'une r\u00e9ponse de notre \u00e9quipe d'assistance.<\/p>\n<ol style=\"box-sizing: border-box; padding-left: 20px; list-style-position: outside; margin: 20px 0px 20px 20px; color: rgb(47, 57, 65)\">\n<li style=\"box-sizing: border-box\">\n<p style=\"box-sizing: border-box\">Tout d'abord, nous vous recommandons de red\u00e9marrer votre ordinateur et de lancer \u00e0 nouveau le logiciel. Parfois, un simple red\u00e9marrage peut r\u00e9soudre des probl\u00e8mes de logiciel.<\/p>\n<ul style=\"box-sizing: border-box; list-style: outside disc; margin: 0px; padding: 0px 0px 0px 20px\">\n<li style=\"box-sizing: border-box\">Eteignez le scanner et quittez SilverFast (quittez de force, si n\u00e9cessaire).<\/li>\n<li style=\"box-sizing: border-box\">Remettez le scanner sous tension et red\u00e9marrez SilverFast.<\/li>\n<\/ul>\n<\/li>\n<li style=\"box-sizing: border-box\">Dans un deuxi\u00e8me temps, la r\u00e9initialisation de SilverFast aux valeurs d'usine par d\u00e9faut est utile pour rem\u00e9dier au probl\u00e8me. Veuillez vous r\u00e9f\u00e9rer \u00e0&nbsp;<a href=\"https:\/\/helpcenter.silverfast.com\/portal\/en\/kb\/articles\/how-can-i-reset-silverfast-to-factory-defaults\" target=\"_blank\" rel=\"noopener noreferrer\">cet article avec des instructions pas \u00e0 pas.<\/a><\/li>\n<li style=\"box-sizing: border-box\">Si le logiciel se bloque lorsque vous tentez d'appuyer sur le bouton de d\u00e9marrage, nous vous conseillons de v\u00e9rifier que votre scanner est correctement connect\u00e9 et que le pilote le plus r\u00e9cent a \u00e9t\u00e9 install\u00e9. Il est important de noter que le scanner doit \u00eatre allum\u00e9 et pr\u00eat \u00e0 l'emploi.<\/li>\n<li style=\"box-sizing: border-box\">Si vous \u00eates certain d'avoir install\u00e9 le pilote le plus r\u00e9cent pour votre scanner et que le scanner n'est toujours pas trouv\u00e9, veuillez vous r\u00e9f\u00e9rer \u00e0 ce document complet. <span class=\"colour\" style=\"color: rgb(0, 0, 0)\">article :&nbsp;<\/span><a target=\"_blank\" href=\"https:\/\/helpcenter.silverfast.com\/portal\/en\/kb\/articles\/scanner-not-found-by-silverfast-even-though-the-latest-scanner-driver-is-already-installed-windows-only\" rel=\"noopener noreferrer\">Scanner non trouv\u00e9 par SilverFast alors que le dernier pilote de scanner est d\u00e9j\u00e0 install\u00e9 (Windows uniquement)<\/a><span class=\"colour\" style=\"color: rgb(0, 0, 0)\"><br \/><\/span><\/li>\n<\/ol>\n<p style=\"box-sizing: border-box; color: rgb(47, 57, 65)\">Si les conseils ci-dessus ne permettent pas de r\u00e9soudre le probl\u00e8me, n'h\u00e9sitez pas \u00e0 contacter notre \u00e9quipe d'assistance. Nous nous ferons un plaisir de vous aider dans la mesure du possible.<\/p>\n<p style=\"box-sizing: border-box; margin-bottom: 0px; color: rgb(47, 57, 65)\">Nous vous remercions de votre patience et de votre compr\u00e9hension.<\/p>\n<\/div>\n<div><\/div>","protected":false},"excerpt":{"rendered":"<p>Question: I have been using SilverFast successfully for years until most recently. I opened SilverFast as usual and it simply closed? &nbsp; Answer: We understand the frustration when this happens and we are here to help you resolve this issue as quickly as possible. Before submitting a support request, we would like to suggest a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[11],"doc_tag":[],"class_list":["post-489","docs","type-docs","status-publish","hentry","doc_category-getting-started"],"year_month":"2026-06","word_count":277,"total_views":"160","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"l'administration","author_nicename":"webteam_jwrszpig","author_url":"https:\/\/runway.silverfast.com\/fr\/author\/webteam_jwrszpig\/"},"doc_category_info":[{"term_name":"Getting Started","term_url":"https:\/\/runway.silverfast.com\/fr\/hc-category\/getting-started\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs\/489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/comments?post=489"}],"version-history":[{"count":0,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/docs\/489\/revisions"}],"wp:attachment":[{"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/media?parent=489"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/doc_category?post=489"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/runway.silverfast.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}