{"id":590,"date":"2026-04-17T07:27:15","date_gmt":"2026-04-17T07:27:15","guid":{"rendered":"https:\/\/runway.silverfast.com\/hc\/faq\/getting-unknown-error-with-plustek-opticfilm-scanners-windows-only\/"},"modified":"2026-06-09T05:52:26","modified_gmt":"2026-06-09T05:52:26","password":"","slug":"unbekannter-fehler-bei-plustek-opticfilm-scannern-nur-windows","status":"publish","type":"docs","link":"https:\/\/runway.silverfast.com\/de\/hc\/faq\/getting-unknown-error-with-plustek-opticfilm-scanners-windows-only\/","title":{"rendered":"Unbekannter Fehler\u201c bei Plustek OpticFilm-Scannern (nur Windows)"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Wenn Sie eine Meldung erhalten \u201c<strong>unbekannter Fehler<\/strong>\u201d im SilverFast-Fortschrittsstatus angezeigt wird, empfehlen wir <strong>deaktivieren <\/strong>die \u201c<strong>QuickScan<\/strong>\u201dDie Software l\u00e4uft im Hintergrund.&nbsp;<br>Dies geschieht entweder mit dem Tastaturk\u00fcrzel <strong>WIN+X<\/strong>, w\u00e4hlen Sie \u201c<strong>Aufgaben-Manager<\/strong>\u201c.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Klicken Sie auf das Symbol des Task-Managers f\u00fcr die <strong>Registerkarte <\/strong>um die unter Windows auszuf\u00fchrenden Anwendungen anzuzeigen <strong>Startup<\/strong>, Suchen Sie in der Liste nach \u201cQuickScan\u201d, <strong>Rechtsklick und <\/strong><strong>deaktivieren.&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alternativ k\u00f6nnen Sie auch <strong>WIN+S<\/strong>, suchen Sie nach \u201cStartup\u201d, \u00f6ffnen Sie diese Einstellungsoption, und <strong>\u00e4ndern <\/strong>die <strong>Modus <\/strong>f\u00fcr QuickScan auf \u201c<strong>Aus<\/strong>\u201c.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Weitere Informationen zur Konfiguration von Startanwendungen finden Sie bei Microsoft unter:&nbsp;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/configure-startup-applications-in-windows-115a420a-0bff-4a6f-90e0-1934c844e473\">https:\/\/support.microsoft.com\/en-us\/windows\/configure-startup-applications-in-windows-115a420a-0bff-4a6f-90e0-1934c844e473<\/a><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ab3524da30bf&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ab3524da30bf\" class=\"wp-block-image size-large wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"692\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-1024x692.jpg\" alt=\"\" class=\"wp-image-972\" srcset=\"https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-1024x692.jpg 1024w, https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-300x203.jpg 300w, https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-768x519.jpg 768w, https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-1536x1037.jpg 1536w, https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-2048x1383.jpg 2048w, https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-18x12.jpg 18w, https:\/\/runway.silverfast.com\/wp-content\/uploads\/2026\/04\/TaskManager_Services-360x243.jpg 360w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Um die Konfiguration abzuschlie\u00dfen,&nbsp;<strong>Neustart <\/strong>Ihren Computer.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dieses Problem tritt nur unter Microsoft Windows-Betriebssystemen auf, und dementsprechend gilt die L\u00f6sung auch nur f\u00fcr diese.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Als Ursache wird eine St\u00f6rung durch den Fahrer vermutet.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>If you are experiencing getting a message &#8220;unknown error&#8221; shown in the SilverFast progress status, we suggest to disable the &#8220;QuickScan&#8221; software running in the background.&nbsp;This is either done by using the keyboard shortcut WIN+X, select &#8220;Task Manager&#8220;. Click the task manager&#8217;s icon for the tab to display the apps to run on Windows startup, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[26],"doc_tag":[],"class_list":["post-590","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-09","word_count":158,"total_views":"318","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"webteam_jwrszpig","author_url":"https:\/\/runway.silverfast.com\/de\/author\/webteam_jwrszpig\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/runway.silverfast.com\/de\/hc-category\/faq\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/docs\/590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/comments?post=590"}],"version-history":[{"count":2,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/docs\/590\/revisions"}],"predecessor-version":[{"id":974,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/docs\/590\/revisions\/974"}],"wp:attachment":[{"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/media?parent=590"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/doc_category?post=590"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/doc_tag?post=590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}