{"id":590,"date":"2026-04-17T07:27:15","date_gmt":"2026-04-17T07:27:15","guid":{"rendered":"https:\/\/runway.silverfast.com\/hc\/faq\/getting-unknown-error-with-plustek-opticfilm-scanners-windows-only\/"},"modified":"2026-04-17T07:27:15","modified_gmt":"2026-04-17T07:27:15","password":"","slug":"unbekannter-fehler-bei-plustek-opticfilm-scannern-nur-windows","status":"publish","type":"docs","link":"https:\/\/runway.silverfast.com\/de\/hc\/faq\/getting-unknown-error-with-plustek-opticfilm-scanners-windows-only\/","title":{"rendered":"Unbekannter Fehler\u201c bei Plustek OpticFilm-Scannern (nur Windows)"},"content":{"rendered":"<div>Wenn Sie eine Meldung erhalten \u201c<b>unbekannter Fehler<\/b>\u201d im SilverFast-Fortschrittsstatus angezeigt wird, empfehlen wir <b>deaktivieren <\/b>die \u201c<b>QuickScan<\/b>\u201dDie Software l\u00e4uft im Hintergrund.&nbsp;<br \/>Dies geschieht entweder mit dem Tastaturk\u00fcrzel <b>WIN+X<\/b>, w\u00e4hlen Sie \u201c<b>Aufgaben-Manager<\/b>\u201c. <\/div>\n<div>Klicken Sie auf das Symbol des Task-Managers f\u00fcr die <b>Registerkarte <\/b>um die unter Windows auszuf\u00fchrenden Anwendungen anzuzeigen <b>Startup<\/b>, Suchen Sie in der Liste nach \u201cQuickScan\u201d, <b>Rechtsklick und <\/b><b>deaktivieren.&nbsp;<br \/><\/b><\/div>\n<div><\/div>\n<div style=\"text-align: left\" class=\"align-left\">Alternativ k\u00f6nnen Sie auch <b>WIN+S<\/b>, suchen Sie nach \u201cStartup\u201d, \u00f6ffnen Sie diese Einstellungsoption, und <b>\u00e4ndern <\/b>die <b>Modus <\/b>f\u00fcr QuickScan auf \u201c<b>Aus<\/b>\u201c.&nbsp;<\/div>\n<div style=\"text-align: left\" class=\"align-left\"><b><br \/><\/b><\/div>\n<div><i>Weitere Informationen zur Konfiguration von Startanwendungen finden Sie bei Microsoft unter:&nbsp;<\/i><i><br \/><\/i><\/div>\n<div><a target=\"_blank\" href=\"https:\/\/support.microsoft.com\/en-us\/windows\/configure-startup-applications-in-windows-115a420a-0bff-4a6f-90e0-1934c844e473\" rel=\"noopener noreferrer\"><i>https:\/\/support.microsoft.com\/en-us\/windows\/configure-startup-applications-in-windows-115a420a-0bff-4a6f-90e0-1934c844e473<\/i><\/a><\/div>\n<div><b><img decoding=\"async\" src=\"https:\/\/helpcenter.silverfast.com\/galleryDocuments\/edbsnb9aac1492dc7f18ea6c3af989c6f6f98118ea3324be4b2c0ef83b6905047dfd1d995590bd842eed473086408519164de51a80cb61ef7a3999a29ecd9340dda17?inline=true\" style=\"max-width: 100%; box-sizing: border-box; padding: 0px; width: 668px; height: auto\" data-zdeskdocid=\"img_6154645320634552\" class=\"docsimage\" data-zdeskdocselectedclass=\"best\"><br \/><\/b><\/div>\n<div>Um die Konfiguration abzuschlie\u00dfen,&nbsp;<b>Neustart <\/b>Ihren Computer.&nbsp;<\/div>\n<div><\/div>\n<div>Dieses Problem tritt nur unter Microsoft Windows-Betriebssystemen auf, und dementsprechend gilt die L\u00f6sung auch nur f\u00fcr diese.&nbsp;<\/div>\n<div>Als Ursache wird eine Fahrerst\u00f6rung vermutet.&nbsp;<\/div>","protected":false},"excerpt":{"rendered":"<p>If you are experiencing getting a message &#8220;unknown error&#8221; shown in the SilverFast progress status, we suggest to disable the &#8220;QuickScan&#8221; software running in the background.&nbsp;This is either done by using the keyboard shortcut WIN+X, select &#8220;Task Manager&#8220;. Click the task manager&#8217;s icon for the tab to display the apps to run on Windows startup, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[26],"doc_tag":[],"class_list":["post-590","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-06","word_count":158,"total_views":"110","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"webteam_jwrszpig","author_url":"https:\/\/runway.silverfast.com\/de\/author\/webteam_jwrszpig\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/runway.silverfast.com\/de\/hc-category\/faq\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/docs\/590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/comments?post=590"}],"version-history":[{"count":0,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/docs\/590\/revisions"}],"wp:attachment":[{"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/media?parent=590"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/doc_category?post=590"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/doc_tag?post=590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}