{"id":496,"date":"2026-04-17T07:27:14","date_gmt":"2026-04-17T07:27:14","guid":{"rendered":"https:\/\/runway.silverfast.com\/hc\/faq\/i-cannot-find-my-scanner-model-in-the-webshop-what-now\/"},"modified":"2026-04-17T07:27:14","modified_gmt":"2026-04-17T07:27:14","password":"","slug":"ich-kann-mein-scannermodell-im-webshop-nicht-finden-was-nun","status":"publish","type":"docs","link":"https:\/\/runway.silverfast.com\/de\/hc\/faq\/i-cannot-find-my-scanner-model-in-the-webshop-what-now\/","title":{"rendered":"Ich kann mein Scannermodell im Webshop nicht finden - was nun?"},"content":{"rendered":"<p>Wenn Sie unsere Shop-Website besuchen und nach dem Hersteller und danach nach dem richtigen Modell Ihres Scanners suchen, es aber nicht finden k\u00f6nnen, kann das folgende Gr\u00fcnde haben:<\/p>\n<ul>\n<li>Wir unterst\u00fctzen dieses spezielle Modell nicht<\/li>\n<li>Dieses bestimmte Scannermodell befindet sich derzeit in der Testphase (insbesondere, wenn es sich um einen der neuesten Scanner auf dem Markt handelt)<\/li>\n<\/ul>\n<p>Wir k\u00f6nnen keine weiteren Informationen geben oder garantieren, wann und ob ein bestimmtes Ger\u00e4t \u00fcberhaupt von uns unterst\u00fctzt wird.<\/p>\n<p>Wir empfehlen Ihnen, in unregelm\u00e4\u00dfigen Abst\u00e4nden unsere Website zu besuchen, um zu sehen, ob wir pl\u00f6tzlich Ihren Scanner unterst\u00fctzen.<\/p>\n<p>Sie k\u00f6nnen auch in Erw\u00e4gung ziehen, unseren offiziellen Newsletter zu abonnieren, in dem wir neue unterst\u00fctzte Scanner per E-Mail ank\u00fcndigen werden -&gt; <a href=\"https:\/\/www.silverfast.com\/mailing_list\/en.html?mode=subscribe\" target=\"_blank\" rel=\"noopener noreferrer\">Abonnieren<\/a><\/p>\n<p>Wir entschuldigen uns f\u00fcr etwaige Unannehmlichkeiten.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>When you visit our shop website and look for the manufacturer and after that for the right model of your scanner, but you cannot find it, it could have the following reasons as mentioned below: We do not support this particular &nbsp;model This particular scanner model is currently in testing (especially if a scanner is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[26],"doc_tag":[],"class_list":["post-496","docs","type-docs","status-publish","hentry","doc_category-faq"],"year_month":"2026-06","word_count":132,"total_views":"113","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"webteam_jwrszpig","author_url":"https:\/\/runway.silverfast.com\/de\/author\/webteam_jwrszpig\/"},"doc_category_info":[{"term_name":"FAQ","term_url":"https:\/\/runway.silverfast.com\/de\/hc-category\/faq\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/docs\/496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/comments?post=496"}],"version-history":[{"count":0,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/docs\/496\/revisions"}],"wp:attachment":[{"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/media?parent=496"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/doc_category?post=496"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/runway.silverfast.com\/de\/wp-json\/wp\/v2\/doc_tag?post=496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}